借助云，协作变得更加容易

Jean-Francois Rey

December 27, 2018

It’s not just millenials; every generation, 包括婴儿潮一代, are driving enterprises to shift to collaboration tools from the cloud.

Collaboration 不再仅仅是“拥有很好”. As workplaces evolve and people become more mobile, conversations are becoming more dispersed. Collaboration tools can play a critical role and provide a competitive advantage by bringing the workforce together. 远程工作者可以轻松连接, and customer service agents can quickly access the information they need to deliver an exceptional customer experience.

While on-premises unified communications (UC) solutions have been around for some time, the challenge was that they often required a lot of IT investment and knowledge. Findings from a recent survey  conducted by Wainhouse Research – an independent analyst and research firm – confirms that basically a collaboration solution was really only something that early adopters and organizations with IT departments could manage.

In recent years we have begun to see increasing demand, from customers, for more cloud-based team collaboration 提供更多功能的应用程序. This is, in part, due to the number of organizations undergoing digital transformations as well as the arrival of super-fast Internet.

Notably, group chat and instant messaging have emerged as the primary applications that people want to see today. Discussions with customers reveal that many people are also interested in smartphone and video capabilities. Previously it was thought that video was most popular for conferences and huddle rooms, 但现在人们用它来 与同事和外部火狐体育手机人交谈. Many are also using video and file sharing between employees on customer-premises, 还有后台专家在他们的办公桌前.

What’s interesting is that while there has been a change in technology, there has also been a change in the way businesses conduct their daily tasks, and it’s not just the millenials who are driving the change. 而年轻一代已经开始期待 交互是直观的和基于云的, 事实上，所有世代, 包括婴儿潮一代, are making the same shift towards collaboration tools.

It’s clear that there is a common desire for access to the same type of easy-to-use applications currently available in the customer space. Companies understand that if they don’t provide teams with the collaboration services they need, employees may instead use consumer apps and create a “shadow UC” putting the company’s security and privacy at risk.

With the 阿尔卡特-朗讯彩虹™ application, 从云端交付, enterprises of all sizes can benefit from team collaboration tools. 除了即时通讯(IM)和聊天, 以及屏幕和文档共享, Rainbow customers also appreciate how easy it is to reach people outside the company with their collaboration apps —something that while possible with existing UC 技术很难建立.

Perhaps what really sets the solution apart is the fact that it provides 统一通信 as a Service (UCaaS), 通信平台即服务(CPaaS). As a CPaaS platform, Rainbow can integrate UCaaS capabilities into customers’ business applications. For example, Rainbow CPaaS can power the chat and instant meeting capabilities as well as power the community management engine of the smartphone apps that customers offer to their customers. In the future, we anticipate UCaaS will blend functionalities to provide integration with cognitive communication capabilities such as Artificial Intelligence and bots so that UCaaS and CPaaS become more intertwined.

Discover how Rainbow, can help your enterprise easily connect and collaborate from the cloud.