Keeping customers moving forward is job one at ALE

Tracy Dupree

May 12, 2020

业务连续性策略, together with expert and professional support keeps ALE customers up and running in the time of crisis.

Some people might think that being the Ambassador for Customer Happiness during this health crisis would be particularly challenging. 然而，这并不完全正确. I believe that when faced with a challenge as difficult as this—in particular, one which none of us has ever had to endure—the fundamental values of individuals and organizations truly emerge. I’ve seen it in my community and in business.

在阿尔卡特朗讯企业公司， 业务连续性 是我们使命的基本组成部分吗. Our customers are our family, and keeping their businesses running is our number one priority.

Recently, we were contacted by a long time customer, 罗克维尔中心学区, 拿骚县的K-12学区, New York. Like many organizations today, they are challenged to keep things up and running. Following the Executive Order issued by Governor Andrew Cuomo’s office in March with regard to school closures, 罗克维尔中心学区 reached out to ALE to assist in pulling together a plan that would allow staff to move out of the schools and administration buildings and get setup to work from home as quickly as possible.

我们一起工作了很多年, Rockville was confident in the expert guidance and support provided by the ALE team. Using existing hardware, the ALE team instructed Rockville on how to reconfigure the WLAN接入点 so staff could take the equipment home and essentially extend the network into their homes. This enabled the teachers and the staff to work in the safety of their homes, while also allowing the teachers to access their teaching plans, lessons, and support documentation stored in the on-premises servers. The new configuration also provided the option to send the phones home, which retained all of the in-district features and programming.

Today, the 罗克维尔中心学区 is operating as if they were still working out of their buildings. All of this also makes it possible for the teachers to actually teach their students from home. While many districts are challenged with similar issues, 在ALE团队的帮助下, Rockville was able to hit the ground running.

A special acknowledgement from 迈克·安德森，技术总监, 在罗克维尔中心, goes out to Sung Oh who jumped into action to assist in this effort, as well as to Steve Roos and the rest of his team including Jim Dellomo, Raul Valdez, Adrian Rogers, and the many others who worked to ensure Rockville received the very best support.

“The 罗克维尔中心学区 has come to expect and rely on this level of support from Mr. 鲁斯和他的团队. They are clearly all subject matter experts, but more importantly they are also caring professionals who are prepared to step up time and again whenever they are needed. 这就是我们喜欢ALE的原因! You guys help us in times of need and you make it work quickly and efficiently. Thank You.”

迈克·安德森，技术总监
罗克维尔中心学区

At ALE, we recognize that we could not be who we are without our dedicated customers. 无论是教育机构, 酒店环境, 医疗保健设施, 或者政府机构, we are with them each step of the way ensuring they have a plan to get through this crisis.

As we all struggle to navigate our new normal, working together with ALE customers and colleagues, we continue to bring creative solutions to uncertain circumstances, and at the end of the day… that’s pretty darn satisfying for this Ambassador of Customer Happiness.