热情好客减少了与员工的接触，改善了运营

Ana Mata

julio 16, 2020

Digital hospitality solutions are key to minimize face-to-face contact to deliver back-of-house services.

Welcome back to the final installment of our blog series focused on the hospitality 2020年及以后的火狐体育手机.

在之前的博客中我们讨论过 how to deal with guest-facing services in the new post-pandemic reality. Now it’s time to deal with the back-of-house (BOH) operations including: administration, finance, marketing, and housekeeping. The question is: How do we minimize face-to-face interactions between staff while keeping hotel operations running at the highest standard?

Since teleworking is generally not an option for hospitality workers, the alternative is to equip the staff within the hotel  with mobile devices and cloud-based applications, while at the same time enabling teleworking for those administrative employees who are able to work from home.

IDC is conducting a series of European IT Buyers Surveys to poll organizations about their digital investment plans, 考虑到大流行病的影响. While cloud spending has shown strong growth compared to traditional software technologies over the last few years, 30% of the respondents think that they will see an even higher transformation to cloud due to the pandemic. And, 与其他数字化转型趋势一致, 卫生危机正在加强云的战略作用.

The hospitality industry is no stranger to the shift to the cloud but its adoption has been slow until now. 与其他企业类似, some hotel systems must be always on to meet specific business needs, 即使在完全停工的情况下, 比如最近的强制居家令. This unprecedented situation has revealed just how difficult and complex it is to provide remote access and to keep many of the existing processes running.

Cloud benefits are twofold: It offers a solution for business continuity and cost containment in exceptional situations, as well, it can help  optimize operations and enable the introduction of new applications, with no financial risk. These factors should make cloud-based management solutions particularly advantageous for hotel operations. In fact, most PMS, CRM and business intelligence applications have cloud versions which 可以随时随地访问吗, require no on-site hardware and maintenance and are based on flexible Software as a Service (SaaS) subscription models. In the event of a partial or total hotel closure remote workers would be able to access operations that must be active at all times while the rest of the services could be reduced to a minimum or even stopped.

充分利用云创新, hotels need to provide the staff with mobile devices and mobile versions of applications. The team manager can then manage the housekeeping staff remotely and staff will have up-to-date information on the progress of tasks, 以及新请求的即时通知, anytime, anywhere on the property. 添加实时通道，如聊天, audio and video to the applications can increase staff efficiency by enabling direct communications between staff members, 以及员工和客人之间的关系. Personal contact will be reduced to a minimum while efficiency is maximized.

酒店网络必须能够提供高水平的移动性, quality of service (QoS) and security for hotel operations to run smoothly and seamlessly around the clock.

Alcatel-Lucent Enterprise Digital Age Networking provides reliable, secure and versatile infrastructure with superior performance to support work from anywhere. 阿尔卡特朗讯OmniSwitch®  family and 阿尔卡特朗讯OmniAccess®恒星无线局域网 网络组合提供最先进的容量, security and reliability to deliver low-delay and high-bandwidth mobile applications for staff.

ALE also provides cloud-based services in a subscription model to help advance the wave of cloud adoption and innovation. With 阿尔卡特朗讯OmniVista卷云网络管理即服务, ALE网管系统的云版本, 客户可以远程管理他们的网络, even if it is fully distributed across multiple locations as is frequently the case for hotel chains and resorts. ALE网络组合中的其他创新解决方案，例如 阿尔卡特朗讯OmniAccess恒星定位服务(LBS) 以及阿尔卡特朗讯全接入恒星资产跟踪系统, are native cloud-based applications available in a subscription model.

除了网络解决方案, the ALE Cloud and Communications Business Division is strongly committed to cloud transformation.  具有阿尔卡特朗讯提供的集成能力  彩虹通信平台即服务(CPaaS) our customers can enrich their mobile applications with real-time communication channels. Or they can go one step further to streamline and optimize their digital business processes with customized services using Rainbow Workflow.

ALE networking provides an optimal foundation to deploy new services and enable digital business processes. With a solid strategy based on technological innovation and extensive experience ALE is helping hospitality industry 在这个充满挑战的时代，顾客至上.